In an increasingly transparent world where information flow is fast and limitless, it is extremely hard for organizations to withstand the onslaught of heightened expectations from an increasingly sophisticated, heterogeneous and demanding customer.
With two international renowned Big Ideas speakers and over 75% new speakers from CX Leaders across Asia and beyond this truly is the place to find out what’s cutting-edge within the CX space.
With over 350 attendees from local and multi-national blue chip companies our drinks receptions, awards night, focused discussion groups and café zones in the networking hall are the perfect place for you to connect with colleagues old and new.
There are 10 focused streams, multiple small group or one-to-one sessions plus the all new consultation zones sprinkled throughout the Summit meaning that you can get expert advice on the exact problems you face as part of your conference package.
There's a lot to be proud of and the 2016 CEM Summit Excellence Awards is your chance to celebrate yours and your team achievements, which translated into benefits across the business, and through to your customers.
CEM Summit showcases some the most cutting edge technology and service providers in the CX community. With live demonstrations and interactive exhibits it is THE place to view and select potential tech investments.
Online benchmarking sessions, live polling, crowd-sourced Q&A, interactive discussion groups, closed door fire side chats and QR Code facilitated networking all focused on giving our customer a voice at the event. Engage, share and empower yourself at this truly interactive event.